Cam4 Privacy Policy – Personal Data Protection for Malaysian Players

Introduction – cam4 and Our Privacy Commitment

Cam4 is an online casino platform serving players in Malaysia. We care deeply about every member's privacy and are committed to protecting the personal data you share with us — whether during registration or throughout your ongoing use of the platform. Your trust is cam4's most valuable asset, and we take that responsibility very seriously.

This Privacy Policy should be read together with Terms & Conditions cam4 and Responsible Gaming Policy us. Together, these three documents form a comprehensive framework governing the relationship between cam4 and all its members in Malaysia.

This Privacy Policy applies to all personal data collected through the cam4.pro website, the cam4 mobile app (if applicable), and any other communication channels between you and cam4, including email, live chat, and WhatsApp. If you have any questions or privacy concerns after reading this document, please contact us at [email protected] — we will respond within 48 hours on business days.

Personal Data We Collect

Cam4 collects several categories of personal data from our members. The type of data collected depends on how you interact with our platform and whether you have completed the identity verification (KYC) process. The following are the categories of data we may collect:

Data You Provide Directly:

• Your full name as stated on your Malaysian MyKad or passport.
• A valid, active email address.
• A Malaysian phone number registered in your name.
• Date of birth (for age verification — you must be 18 years of age or older).
• Current residential address in Malaysia.
• The username and password you create for your cam4 account (passwords are stored in encrypted format and cannot be read by anyone, including cam4 staff).
• A copy of your identity document (MyKad, passport) submitted during the KYC process.
• Payment method details such as the account holder name of your eWallet or the bank account number registered for withdrawals (not your PIN or password).

Data Collected Automatically:

• The IP address of the device used to access cam4.
• The type and version of the web browser you are using.
• Device type (smartphone, tablet, laptop) and operating system.
• Platform activity data — games played, total bets placed, wins and losses, and session duration.
• Log data — date and time of access, pages visited, and actions taken within the platform.
• Cookie data and similar tracking technologies (described further in Section 7).

How We Use Your Personal Data

Cam4 uses the personal data it collects for legitimate and transparent purposes. We do not use your data for any purpose other than those stated below without first obtaining your consent:

• Account Management: Creating, verifying, and managing your cam4 account, including the KYC process and age verification.
• Transaction Processing: Processing deposits and withdrawals in MYR (RM) via your preferred Malaysian payment method.
• Service Provider: Enabling you to access and enjoy all games and services available on the cam4 platform.
• Customer Support: Responding to enquiries, complaints, and assistance requests you submit to the cam4 support team.
• Platform Security: Identifying and preventing fraud, money laundering, bonus abuse, and any activity that violates cam4's Terms & Conditions.
• Legal Compliance: Fulfilling the legal and regulatory obligations applicable to cam4, including reporting requirements to the relevant authorities.
• Experience Personalisation: Tailoring game displays and recommendations based on your preferences and play history on cam4 to deliver a more relevant and enjoyable experience.
• Marketing Communications: Sending you information about cam4's latest promotions, bonuses, and offers — only if you have given your consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: Analysing overall usage patterns on the cam4 platform in aggregate form (without identifying any individual) for product development and user experience improvement purposes.

All use of personal data by cam4 is based on one or more of the following lawful grounds: (i) performance of a contract between you and cam4, (ii) cam4's legitimate interests in operating a safe and responsible business, (iii) compliance with legal obligations, or (iv) your explicit and informed consent.

Sharing Data with Third Parties

Cam4 does not sell, rent, or trade our members' personal data to any party for commercial purposes. However, in certain limited situations, cam4 may need to share some of your data with selected third parties. This only occurs in the following circumstances:

• Payment Service Providers: Information required to process your deposit and withdrawal transactions is shared with the payment gateway providers we use — including those handling Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX. These providers are bound by strict confidentiality agreements with cam4 and are only permitted to use your data for transaction processing purposes.
• Game Developers: Certain technical data (not personally identifiable information) may be shared with game developers such as Pragmatic Play for technical maintenance and game integrity monitoring purposes.
• Regulatory Authority: cam4 may be legally required to disclose certain data to regulatory authorities, law enforcement, or other relevant authorities upon receipt of a valid official request.
• Analytics Services: cam4 uses third-party web analytics services to understand platform usage patterns in aggregate. Data shared for this purpose is in a form that does not directly identify any individual.
• Business Transfer: In the event of a merger, acquisition, or sale of cam4's business assets, member data may be transferred as part of those business assets. In such circumstances, cam4 will notify members via their registered email address before any such data transfer takes place.

In all of the data-sharing situations described above, cam4 ensures that the third parties involved are bound by confidentiality and data security obligations equivalent to, or stricter than, the standards cam4 holds itself to.

cam4 Data Security Measures

Cam4 invests seriously in security infrastructure to ensure our members' personal data is always protected against unauthorised access, misuse, loss, or accidental disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between the cam4 platform and users' devices.
• Passwords are stored in hashed format using a strong hashing algorithm — meaning even cam4 staff are unable to read your password.
• Use of firewalls and intrusion detection systems (IDS) to monitor and block any unauthorised access to cam4's servers.
• Strict role-based access controls — only cam4 staff who require access to specific data categories to carry out their responsibilities are permitted to do so, and all access is recorded in an audit log.
• Regular security assessments and penetration testing conducted by independent third parties to identify and address any security vulnerabilities.
• A comprehensive security incident response plan to ensure any data breach is identified and addressed swiftly and effectively.

However, it is important to understand that no digital security system is entirely perfect or impenetrable. cam4 cannot guarantee the absolute security of your data under all circumstances, but we are committed to applying the best available industry security standards to protect your data to the fullest extent possible.

Data Retention Period

Cam4 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for the period required by applicable law, whichever is longer.

In general, cam4 follows these data retention guidelines:

• Active Account Data: Personal data of members with an active cam4 account is retained for the duration of your active membership and for a specified period following account closure, in order to meet legal and audit obligations.
• Financial Transaction Records: Records of all deposits, withdrawals, and wagers are retained for a minimum of seven (7) years from the date of each transaction, in line with applicable financial and tax legal requirements.
• KYC Data: Identity document copies submitted during the KYC process are retained for a minimum of five (5) years following account closure or the resolution of any related disputes.
• Communication Logs: Communication records between you and the cam4 support team are retained for three (3) years for reference and dispute resolution purposes.
• Marketing Data: Information used for marketing communications is retained until you withdraw your consent or close your cam4 account.

Once your personal data is no longer required for any of the purposes stated above, cam4 will securely delete or anonymise it using methods that meet industry standards.

Cookies & Tracking Technologies

Cam4 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the cam4 website. They allow our platform to remember your preferences, maintain your login session, and help us understand how our platform is used by members overall.

The following are the types of cookies used by cam4:

You may manage your cookie settings through your web browser at any time. However, disabling certain cookies — especially essential cookies — may affect the functionality and your experience on the cam4 platform. For guidance on managing cookies in your browser, please refer to the relevant browser's help documentation.

Your Rights Regarding Personal Data

As a cam4 member based in Malaysia, you have several important rights regarding the personal data that cam4 processes. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe:

To exercise any of the above rights, please contact the cam4 support team by email at [email protected], stating the right you wish to exercise and providing the information needed to verify your identity. cam4 will endeavour to respond to and fulfil your request within 30 business days. In more complex cases, this period may be extended with prior notice to you.

Protection of Children's Data

The cam4 platform is strictly for individuals aged 18 and above. cam4 does not knowingly collect, process, or store personal data from anyone under the age of 18. This is part of cam4's commitment to responsible gambling and the protection of minors.

If cam4 discovers that personal data of an individual under 18 has been collected without our knowledge due to false registration information, we will take immediate steps to delete that data and close the relevant account without prior notice.

If you believe that someone under the age of 18 may have registered an account on cam4, please contact us immediately at [email protected] so we can take the appropriate action promptly to resolve the matter.

Links to Third-Party Websites

The cam4 platform may from time to time contain links or references to third-party websites or services. These links are provided solely for your convenience and do not imply that cam4 endorses or takes responsibility for the content, privacy policies, or security practices of those third-party websites.

Cam4 has no control over third-party websites and is not responsible for how they collect or use your personal data. We recommend that you read and understand the privacy policy of every third-party website you visit before providing them with any personal information.

Amendments to the Privacy Policy

Cam4 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data collection practices, new legal requirements, or relevant technological developments. Whenever this Privacy Policy is updated, the "Last updated" date shown at the top of this page will be revised to reflect the date of the latest amendment.

For amendments considered material and likely to significantly affect members' rights, cam4 will endeavour to notify members via their registered email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the updates and decide whether you wish to continue using the cam4 platform.

Your continued use of the cam4 platform after any amendments to this Privacy Policy take effect will be considered your acceptance of the revised policy. If you do not agree with the changes made, you have the right to close your cam4 account and discontinue use of our platform.

Contact Us – Privacy Enquiries

If you have any questions, concerns, or wish to exercise any of your privacy rights in relation to cam4's Privacy Policy, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — please include "Privacy Enquiry" in the subject line for prompt attention.
• Live Chat: Available 24 hours a day, 7 days a week via the live chat icon within the cam4 platform.

Cam4 is committed to responding to all privacy-related enquiries within 48 business hours. For requests that require action — such as data access, rectification, or deletion — we will provide a status update within seven (7) business days from the date your request is received. Our team is fluent in Bahasa Melayu and is ready to assist you wholeheartedly.